Here is a polished, professionally rewritten version tailored for Bahaar.com.pk, while keeping all policies clear and customer-friendly:

Defective or Damaged Products

If you receive a defective or damaged item, please contact us within 7 days of delivery and include clear photos of the product. After verification, we will happily provide a replacement or issue a refund.

Items Lost in Transit

By placing an order with Bahaar.com.pk, you acknowledge and agree to our posted shipping timelines. While most orders arrive within the expected timeframe, external factors—such as courier delays or customs inspections—may occasionally cause longer transit times.
If your order exceeds the displayed delivery timeframe by 10 business days, you may contact us for a replacement shipment or a full refund.

Returns

We accept returns for refunds on items that are defective or damaged upon delivery. You must initiate the return within 7 days of receiving your order by contacting us at support@bahaar.com.pk.

Please note:

• Customers are responsible for shipping the product back to us when requesting a return.

• A 15% deduction will be applied to the refund amount for all returned items.

Lost or Stolen Packages

Bahaar.com.pk is not responsible for packages that are marked as delivered by the courier but are lost or stolen thereafter.
Upon request, we will provide delivery confirmation details, including:

• Delivery date

• Tracking information

• Shipping carrier details

This information can be used by the customer to file a claim or inquiry with the courier service.

If you'd like, I can format this for your website's Return & Refund Policy page or create a more concise version.